Support

New to Bene, or want to go deeper? Our docs walk through getting started, logging food and workouts, planning your week, setting your targets, and getting the most from Coach.

• Is my data backed up? Yes. Everything you log is synced to your account. If you get a new phone or reinstall the app, sign in with the same account and your data restores automatically.
• How do I delete my account? Profile → Account settings → Delete account. This permanently removes your cloud data, your sign-in record, and the data on your device. It cannot be undone, and it does not cancel an App Store subscription — cancel that separately (see below).
• Signing out: signing out removes your data from the device (it stays safely in your account). Note that Bene will ask you to finish or discard an unsaved workout first.
• Privacy: what we collect and where it goes is written to be read — see the Privacy Policy.

• Managing or cancelling: subscriptions are billed through Apple. Manage or cancel in iOS Settings → your name → Subscriptions. Cancel at least 24 hours before the trial or billing period ends to avoid the next charge. Deleting the app does not cancel a subscription.
• Restore purchases:if your subscription isn't recognised on a new device, use the Restore Purchases button on the paywall (make sure you're signed into the same Apple Account).
• Refunds are handled by Apple: request one at reportaproblem.apple.com.

• Apple Health:connect it in Profile → Connected sources → Apple Health. Bene reads completed workouts (from your watch or other apps) and shows them in your day on Home; strength workouts you logged manually are enriched with your watch's heart-rate and energy data instead of being duplicated. If nothing appears, check iOS Settings → Privacy & Security → Health → Bene.
• Meal scan:results are estimates from a single photo — that's why Bene always shows you an editable review before anything is logged. Adjust portions before saving; a barcode or food label scan, or search, is more precise when you have the package.
• Coach:the coach answers based on what you've logged — the more consistent your logging, the more useful it gets. It requires an internet connection, and it's guidance, not medical advice.
• Units: switch between kg and lbs in Profile → Account settings → Preferences. Existing entries convert instantly for display.

• Something didn't sync? Check your connection, then force-quit and reopen the app. Your local logs are never lost by a failed sync — Bene saves on-device first.
• Coach, meal scan or food label scan unavailable? They all need an internet connection. If the problem persists on a good connection, email us — including the approximate time it happened helps us find it in the logs.
• Found a bug? We genuinely want to hear it — use Profile → Support → Send feedback, or email support@trybene.com.

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